We are Customer Feedback Consultants Focusing on Customer Experience
You can grow your business by listening to your customers and taking action. Berg Research can help you in this process.
Our mission is to help companies to obtain better feedback from their own customers. Companies can earn the loyalty of their customers by regularly listening to them, and then taking action. A larger pool of loyal customers will lead to profitable growth because:
- Loyal customers will return and buy more.
- Loyal customers will recommend your products and services to friends, colleagues and contacts.
- Loyal customers cost less to serve.
- Loyal customers can lead to more engaged employees.
We Can Help You Getting Better Feedback From Your Customers
We have experience with a number of different customer feedback tools and measures including the following:
- Customer satisfaction surveys and customer loyalty surveys
- Net Promoter Score (NPS) surveys
- Net Promoter System
- Customer Effort Score (CES)
- Customer satisfaction surveys for the ISO 9001:2015 quality management system (QMS) standard
- Customer satisfaction surveys for the Singapore Quality Class (SQC) business excellence standard
All our projects are tailor made to the specific needs and requirements of each individual client. We carry out complete customer survey projects including survey design, data collection, data analysis, and reporting.
We have experience from different research methods including online surveys, telephone interviews, face-to-face interviews, and postal (mail) surveys. Our solutions are practical and action oriented. The overall objective is to improve the customer experience.
Note: Net Promoter, NPS, Net Promoter Score, and Net Promoter System are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.
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